Job Description
Overview
The Internal Case Manager is responsible for overseeing service delivery within a 245D licensed home care program. This role ensures all services are person-centered, compliant with Minnesota DHS 245D standards, and aligned with each individual’s Coordinated Service and Support Plan (CSSP) and Addendum.
Core Responsibilities
1. Service Oversight & Implementation
- Ensure services are delivered according to the CSSP and CSSP Addendum
- Translate support plans into actionable tasks for Direct Support Professionals (DSPs)
- Monitor daily service delivery for quality, consistency, and effectiveness
2. Internal Coordination
- Act as the primary bridge between leadership and DSP staff
- Communicate client needs, schedule changes, and updates to staff
- Support staffing coordination to ensure authorized hours are fulfilled
3. Monitoring & Visits
- Complete required client visits (monthly or as required by service level)
- Observe staff performance and client engagement during visits
- Identify concerns, risks, or service gaps and implement corrective actions
4. Documentation & Compliance
- Ensure all documentation meets 245D standards (progress notes, service delivery records, IAPPs)
- Review and audit staff documentation regularly for accuracy and timeliness
- Maintain organized client files for DHS audits and internal reviews
5. Collaboration with External Case Manager
- Maintain communication with the county/state case manager
- Provide updates on client progress, concerns, and service outcomes
- Participate in annual and interim meetings as needed
Key Skills & Competencies
- Strong knowledge of Minnesota 245D regulations
- Leadership and team coordination skills
- Attention to detail in documentation and compliance
- Problem-solving and critical thinking
- Effective communication with both staff and external stakeholders
- Ability to manage multiple clients and priorities efficiently
Goal of the Role
To ensure high-quality, compliant, and person-centered services are consistently delivered while supporting staff, maintaining audit readiness, and promoting positive outcomes for individuals served.
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